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FAQ
General
Are custom sizes available?
Yes, custom sizes are available. Please reach out to a specialist at 866.785.6507x500 or email us at [email protected] for information.
How do I get samples?
Click HERE to request free samples!
How long will it take for my rug to arrive?
Each rug is custom manufactured – we promise to ship within 10 days of order receipt.
Product
How is the product made?
AquaWeave™ is a combination of PVC and Olefin yarns woven together to create a variety of looks. The HydraFelt™ backing is adhered via a liquid fusion process that provides built-in cushioning. The construction is designed for outdoor applications and has been used in the marine environment for years.
Is the product mold and mildew resistant?
The fibers and yarns will not promote mold or mildew growth. In addition, they are treated with Microban® anti-microbial protection. However, the right combination of organic matter (dirt and spills), moisture and trapped heat can cause growth. The simple solution is to clean up dirt and spills as they happen.
Will the product fade in the sun?
No – the flooring is UV stabilized so that it will not fade or discolor in the sunlight.
How do I care for an AquaWeave rug?
AquaWeave™ is easy to maintain. Vacuum and/or hose off occasionally to prevent build up. When necessary, use a non-solvent based cleaner to remove stubborn stains, always being careful to remove all cleaner residues with water. Avoid acetone, Pine-Sol and citrus based cleaners. Do not pressure wash or use harsh bristle brushes.
We recommend cleaning and storing the rug during the winter months in cold climates to limit exposure to extreme conditions.
Do I need a Non-Slip Rug Pad?
The answer varies depending on the size of rug, surface it is on, and what is on top of the rug. In most cases non-slip is not necessary. However, in certain cases non-slip may be needed:
- rug is small
- there is nothing on top of it
- it is installed on a smooth surface such as a wood floor
Policies
What is your exchange and return policy?
We accept exchanges and returns; however, purchaser must pay return freight. If the exchange/return is requested due to defective goods, reach out to a specialist at 866.785.6507x500 or email us at [email protected] for the claim process.
How much is shipping?
Shipping varies by product size and is identified on the product page.
Do you ship internationally?
We can ship internationally, as well as to Alaska, Hawaii and Puerto Rico. However, shipments to those locations are not included in our standard rates and will cost additional.
Do you ship to APO or PO boxes?
Unfortunately, we are unable to ship to APO or PO boxes.